Skills, competencies and experience:
Stuart was appointed Group Chief Customer Officer in November 2018, having been Group Marketing Director since December 2017. He joined Saga in December 2016 as Marketing Director for Saga Holidays and Cruises. Stuart has spent over 20 years in marketing including 13 years at British Airways where he was responsible for customer marketing worldwide. He went on to lead Customer Relationship Marketing & Insight for Virgin Holidays before joining bmi as Marketing, Product and eCommerce Director. Prior to Saga, Stuart worked at Barclaycard as Marketing Director, Digital Marketplace where he launched new eCommerce ventures for the bank.
Jules joined Saga in 1997 after an early career in software application development and business analysis roles. Prior to becoming Group IT Director in 2008, Jules's roles have included Head of Application Development, IT Director for the Services Division and IT Director for Travel. Jules led the IT transformation programme initiated in 2007, which included the in-sourcing of a number of critical IT services and re-platforming of enterprise applications. Alongside his primary responsibilities, Jules has fulfilled a number of strategic project and programme leadership roles in the IT, Digital and operational domains.
Jane joined Saga in October 2019 as Chief People Officer. Jane is responsible for developing and leading the People, Property and Culture Strategy that enables us to serve the unique needs of our colleagues and customers. Prior to Saga, Jane was the CPO at Connect Group Plc and previously her career was at Tesco plc as Director in People Operations, Corporate Change and Group-wide Organisation Development. Jane started her career as a HR Graduate with Prudential plc.
Steve joined Saga in November 2021 as CEO of our Insurance business. Steve is responsible for delivering our Insurance strategy and his professional motivation is to work with colleagues to deliver an outstanding Insurance service and create first class experiences for our customers. Prior to Saga, Steve spent over 30 years in the UK insurance market working in both personal and commercial lines. He previously led Tesco Bank’s Insurance business following its acquisition of Tesco Underwriting where he was CEO for six years before also becoming Chief Insurance Officer for Tesco Bank in 2020.
Helen was appointed Chief Risk and Compliance Officer in 2018, having joined Saga in 2009 as Group Head of Internal Audit. Helen leads the second line of defence assurance functions for the Saga Group, and advises the board on risk and regulatory matters. Prior to Saga, Helen was a Head of Internal Audit within Barclays’ Global Retail and Commercial Banking division, after spending her early career within the Bank of England’s internal audit function. Helen graduated from Oxford University in 1998 and is a Chartered Accountant.